Auto Dealer Fixed Operations Manager in Olympia, Kentucky
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Date/Time:20 Oct, 03:21 p.m. EST
Type: Management, For Sale - Private.
Olympia Chrysler Jeep Mitsubishi
Fixed Operations Manager
Olympia, WA
Description:
Olympia Chrysler Jeep Mitsubishi is looking for an experienced energetic professional who has successfully delivered on goals while maintaining the highest customer satisfaction. The Fixed Operations Manager will manage the efficient and profitable operation of the service and parts departments.
Primary Responsibilities:
Assist in development of departmental goals and initiate the action to achieve them
Makes CSI a department priority; ensures personnel are courteous and professional with customers
Handles customer complaints immediately in accordance with dealership guidelines
Administers, communicates, reviews and correctly processes warranty claims between customers, personnel and manufacturer
Review and manage expense structure to maximize profitability
Assists on the Service Drive during peak times
Provides sales training for Advisors
Hires, trains, motivates and monitors the performance of the service department personnel
Responsible for establishing, implementing and monitoring individual and shop goals
Planning and executing on-going service advertising programs
Maintaining daily sales and production records
Serves as liaison between customer, dealership and factory representative
Maintains high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality
Required Experience Ideal candidates will have:
Proven track record of achieving or over-achieving goals
Understands and ensures compliance with manufacturer warranty and policy procedures
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
5+ years of Service Management or Fixed Operations Management experience
Fixed Ops knowledge in overall operations, management, and wholesale relations area plus
Compensation:
We offer competitive pay, health, dental, and life, 401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.
Join a Leading Automotive Retailer and discover a career that offers more!
THIS IS A COMMITMENT TO A FUTURE NOT JUST A JOB.
Apply by email only to:
Olympia Chrysler Jeep Mitsubishi
Olympia, WA xxxx2
jobxxxxxxxx5@autojobsemployer.com
The Bruce Titus Automotive Group is an Equal Opportunity Employer